Boiler Priority Terms & Conditions

Last updated: 4/10/26

1. About us and these terms

These terms apply to work undertaken by Three Counties Gas & Plumbing Ltd, trading as Boiler Priority (“we”, “us” or “our”).

Company number: 07891031
Contact address: 11 Falcon Mews, Stanbridge Road, Leighton Buzzard, LU7 4QX
Email: info@boilerpriority.co.uk
Telephone: 07405 593332

These terms should be read with your quotation, booking confirmation or agreed scope of work. Any job-specific arrangements will be confirmed before work begins.

Nothing in these terms limits your statutory consumer rights.

2. Quotations and agreed work

Written quotations are valid for 28 days from the date shown unless otherwise agreed in writing.

The quoted price covers the work and materials specifically listed. We will make clear whether a price is a fixed quotation or an estimate, and state the total payable, including VAT where applicable.

A quotation based on photographs may need a survey or further information before we can confirm the final scope and price. We will explain any conditions before you accept.

If unforeseen conditions or additional materials are identified, we will explain the proposed work and price and obtain your agreement before proceeding.

Changes requested by either party should be confirmed in writing.

3. Boiler servicing and repairs

Before you book, we will explain the service or diagnostic charge, what it includes, and any applicable call-out or cancellation charge.

[Insert your actual servicing and diagnostic pricing arrangements, including VAT, what time is included, and whether the diagnostic charge is payable when a repair is not completed.]

A diagnostic visit is intended to identify a fault. Some repairs require parts or a further visit. We will explain the findings and agree the repair price before carrying out additional chargeable work.

A boiler service does not include repairs or replacement parts unless expressly stated.

4. Appointments and access

Appointment dates and any arrival windows will be agreed with you. If delays occur, we will contact you as soon as reasonably possible.

Please provide safe and reasonable access to the property and work area, including access to relevant controls and equipment.

Please remove valuable, fragile or personal belongings from the immediate work area where practical.

[Any charge for an appointment where access is not provided must be stated and agreed before booking.]

5. Existing heating systems

Our quotation will identify which existing components are being retained.

Existing pipework, radiators, controls, wiring and other retained components may contain pre-existing faults or weaknesses. A new installation may reveal these when the system operates at normal pressure and temperature.

Repairing unrelated pre-existing defects is not included unless stated in the quotation. We will discuss any necessary remedial work and obtain your agreement before undertaking additional chargeable work.

We remain responsible for carrying out our work with reasonable care and skill and for damage for which we are legally responsible.

6. Property and necessary access work

We will take reasonable care to protect your property and keep the work area tidy.

Where installation requires lifting floor coverings, altering fitted furniture or making openings, we will explain this beforehand where reasonably foreseeable. The quotation will identify any agreed making-good work and exclusions.

We are not responsible for unrelated pre-existing damage, but this does not exclude responsibility for damage caused by our failure to exercise reasonable care and skill.

7. Hazardous materials and structures

Removal or treatment of hazardous materials, including asbestos, is excluded unless expressly included in the quotation.

If suspected hazardous materials or unsafe structures are discovered, we may stop the affected work so that the situation can be assessed safely.

Any specialist work or changes to the agreed installation will be discussed with you. Additional charges require your agreement.

Pre-existing defects in chimneys, flue routes, roofs, walls or other structures may require separate remedial work.

8. Safety and additional work

If an immediate safety concern is identified, we will explain it and take appropriate steps within our professional duties to make the situation safe. This may include stopping work or isolating unsafe equipment.

This does not authorise unlimited additional charges. Further chargeable repairs or alterations will be agreed with you before they are undertaken.

9. Manufacturer warranties and workmanship

Manufacturer warranties are subject to the manufacturer’s terms. Where required, annual servicing must be carried out by a suitably qualified engineer in accordance with those terms.

For installations, we will complete the agreed manufacturer registration and relevant Gas Safe notification where applicable.

[Insert your actual workmanship-guarantee period, coverage and reporting procedure, or remove this placeholder if you do not offer an additional contractual guarantee.]

Manufacturer warranties and any workmanship guarantee are additional to your statutory rights.

10. Payment

Any deposit, staged payment and balance requirements will be stated in your quotation or booking confirmation before you agree to the work.

The final balance is due according to the agreed payment terms shown on your proposal or invoice.

[Confirm accepted payment methods and your usual payment deadline.]

11. Cancellation and requests to start work early

Please contact us as soon as possible if you wish to cancel or rearrange work.

Where statutory cancellation rights apply, we will provide the applicable cancellation information and a model cancellation form before you enter the contract.

If you want work to start during a statutory cancellation period, we will obtain the required express request and explain any payment consequences and circumstances in which the cancellation right ends.

Different rules can apply to a visit you specifically request for urgent repairs or maintenance. We will explain the position for your booking; an urgent repair request does not automatically remove cancellation rights for unrelated additional work.

[Any additional contractual cancellation charges must be clearly stated before booking, fair, and consistent with statutory rights. Insert your actual policy here.]

12. Problems and complaints

If you are unhappy with our work, contact info@boilerpriority.co.uk or 07405 593332 with the job details and your concern.

We will investigate and discuss an appropriate resolution. Your statutory rights include having services carried out with reasonable care and skill.

[Confirm your complaint acknowledgement and response times, and any applicable trade-body or dispute-resolution arrangements.]

13. Acceptance

Before you accept, we will provide the agreed scope, price, payment arrangements and applicable terms.

Acceptance confirms your agreement to those arrangements. Acceptance does not waive statutory rights or replace any separate consent required for starting work during a cancellation period.