Privacy Policy

Last updated: 4 October 2026

Who we are

Boiler Priority is a trading name of Three Counties Gas & Plumbing Ltd, company number 07891031. We are responsible for how your personal information is used.

You can contact us at:

Email: info@boilerpriority.co.uk
Telephone: 07405 593332
Postal address: 11 Falcon Mews, Stanbridge Road, Leighton Buzzard, LU7 4QX

Information we collect

When you enquire about or use our services, we may collect:

  • Your name, telephone number, email address and property address.

  • Details of your boiler, heating system and requested work.

  • Photographs provided to assess a quotation or document work.

  • Messages, quotations, appointments, job records and invoices.

  • Payment records and information needed for installation notification or warranty registration.

We normally receive this information directly from you or record it while carrying out work. Please avoid including unrelated personal information in photographs or messages.

Why we use your information

We use your information to respond to enquiries, prepare quotations, arrange appointments, carry out work, process payments and provide aftercare, including annual service reminders through Gas Engineer Software.

Our lawful bases are:

  • Contract: to prepare quotations at your request and deliver agreed services.

  • Legal obligation: to meet applicable accounting, tax and installation-notification requirements.

  • Legitimate interests: to administer our business, maintain appropriate work records, manage complaints and legal claims, and send relevant service reminders where permitted. We consider your rights when doing this.

  • Consent: where required for a separate purpose, such as using identifiable photographs in publicity. You may withdraw consent at any time.

We do not treat submitting an enquiry as permission to send promotional offers.

Services we use and information sharing

We use:

  • Squarespace for our website and enquiry form.

  • Google/Gmail for email.

  • Gas Engineer Software (GES) for customer details, quotations, job records, invoices and annual service reminders.

  • Starling Bank to receive bank-transfer payments.

  • Lopay to process card payments.

  • Zettle for relevant historical card-payment records.

  • WhatsApp/Meta when you contact us through WhatsApp.

Where necessary, we also share relevant information with boiler manufacturers for warranty registration, Gas Safe Register and relevant authorities for installation notifications, and accountants, insurers or professional advisers.

We share information only as needed for the relevant purpose or where legally required.

Website information and overseas processing

[Before publication: confirm whether Google Analytics or other visitor-tracking tools are active, describe the information collected and purposes, and link to accurate cookie information. Check which service providers process personal information outside the UK and state the applicable adequacy arrangements or other safeguards, including how customers can obtain details.]

How long we keep information

We retain information for the period needed to deal with your enquiry, deliver services and meet relevant accounting, warranty, regulatory and legal requirements.

[Before publication: insert the retention periods you will actually follow for unsuccessful enquiries, customer correspondence, job photographs, invoices, and installation or warranty records. Where a fixed period is unsuitable, give clear criteria for deciding when records are deleted.]

Relevant records may be retained longer where necessary to handle an ongoing complaint, claim or legal obligation. Information is securely deleted or disposed of when it is no longer required.

Your rights

Depending on the circumstances, you may request access to your personal information, correction of inaccurate information, deletion, restriction of its use or transfer of information in a portable format.

You have the right to object to processing based on legitimate interests, including relevant service reminders.

Where we rely on consent, you may withdraw it at any time. This does not affect information already used lawfully before withdrawal.

These rights depend on the lawful basis and applicable legal conditions. Contact info@boilerpriority.co.uk to make a request.

Complaints

If you have concerns about how we handle your information, please contact us using the details above.

Changes to this policy

We may update this policy when our services or information-handling arrangements change. The current version will be available on our website.